Suite13Lab Gift Card

When you’re not sure what to choose, let them decide. Our digital gift card is a simple, thoughtful way to give—delivered instantly by email and easy to use whenever they're ready.

Perfect for birthdays, thank-yous, or just because.

How It Works

• Once purchased, a digital gift card with a unique code is sent via email.

• The recipient enters the code at checkout to apply the gift card value.

• If the order exceeds the card balance, the difference can be paid at checkout.

• Gift cards can be used on any item available in our online store.

Terms & Conditions

• Valid only for online purchases at suite13lab.com

• Non-refundable and not exchangeable for cash

• Discount codes cannot be used to purchase gift cards

• Lost or stolen gift cards cannot be replaced

• No expiration date

• For custom values or questions, please contact us at info@suite13lab.com

MEASUREMENT TIPS

BUST · Measure around the fullest part of your bust.

WAIST · Measure the narrowest part of your waist, above your belly button and below your ribcage.

HIP · Measure the fullest parts of your hips, approximately 20 cm. below your waist.

The order will be considered confirmed once we receive the payment. We work with UPS, so once the order is delivered we will send you the tracking number. Our deliveries days are from Monday to Friday. If you want to know more, please click here.

RETURN PROCESS

Our returns are managed through the REVER online returns portal, where you can easily request a return or exchange and choose your preferred return shipping method.

Return Portal
Start your return request here: REVER Return Portal.

To begin, simply enter your WEB-#Order Number and the Zip Code used for your purchase.

Return Shipping Options

Option 1: REVER Prepaid Return Label
We offer a prepaid return label service through REVER for the following rates:

• €8.00 — Return via Drop-off Point
• €9.50 — Return via Home Pick-up + Return Label

The selected return shipping cost will be deducted from your final refund amount.

How it works

1. Access the return portal using the link: REVER Return Portal
2. Enter your order details.
3. Select the item(s) you wish to return or exchange and choose the return reason.
4. Choose your preferred return method: Drop-off Point (€8.00) or Home Pick-up + Return Label (€9.50).
5. Once your request is approved, you will receive your Return Merchandise Authorization (RMA), your prepaid shipping label, and shipping instructions.
6. Pack your item(s) securely and follow the return instructions provided by REVER.

Option 2: Arrange Your Own Return Shipping
You may also choose to return your order using your own courier service, at your own expense and risk. If you choose this option:

• No return shipping fee will be deducted from your refund.
• Please ensure the items are packaged securely.
• We strongly recommend obtaining proof of postage and a tracking number.

Return & Exchange Conditions
We accept returns and exchanges within 30 days of delivery. To be eligible for a return or exchange:

• Items must be unused
• All original tags must still be attached
• Items must be returned in their original packaging
• Returned products must not be damaged, worn, or washed

Returns that do not meet these conditions may not be accepted.

Customers in the USA, Switzerland & Norway
The REVER prepaid return label service is currently not available for customers located in the United States, Switzerland or Norway. Customers in these countries must arrange return shipping independently and at their own expense.

Important: Before sending your return, please contact us first to avoid customs issues. Please email sales@suite13lab.com and include your Order Number and the item(s) you wish to return. Our team will provide the necessary return instructions and customs documentation.

Refunds
Once your returned items have been received and approved, you may choose one of the following:

• Refund to your original payment method
• Gift card for the returned item value
• Store discount code for a future purchase

Please note that original shipping costs are non-refundable unless the return is due to a faulty or incorrect item.

Return Address
SUITE13LAB
C/ Estade 2
07002 Palma de Mallorca
Spain